Preemptive Online Reputation Management

to avoid negative publicity about a clients products or services going viral

Preemptive online reputation management describes the process of engaging with the customer who has experienced difficulties with your organization and now feels the whole world should know.

True, it is their good right – but it’s your organizations obligation to either let it happen or to utilize this opportunity to gain one extremely impressed and satisfied customer.

While most business will not even be aware of their internet footprint, you can – upon a negative incident – interact with the client immediately, thus instantly deescalating the situation.

We can help you develop a corporate online reputation management campaign.

Recommended Reading

Web Strategy Advanced Website Design

Customer Self Service Concepts

Frontline Customer Care

Knowledge Management

Online Reputation Management

Preemptive Online Reputation Management

Social Media Communication

Web Based Political Campaigning

The Web Tactician, Lars Hilse’s Blog on the Digital Economy.
Case Studies, revealing the successes by Lars Hilse and his companies.
Recommendations, for Lars Hilse and his associates and companies.
Adding the E to your Business Strategy, the book by Lars Hilse covering a variety of issues involved in E-Business.