Comments on: How Online Reputation Management saved Alaska Airlines’ ass http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/ Management Consultants for Web Strategy and E-Business Development, CRM, SEO, SEM, Paid Inclusion, Social Media, Marketing Sat, 07 May 2011 03:52:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Maggie Poore http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5602 Maggie Poore Tue, 07 Jul 2009 13:12:37 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5602 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @ralphtalmont Cool analysis of the power of Twitter for business by Lars Hilse : http://tr.im/rdOL <very very INTERESTING! ta 4 the share</span></span> RT @ralphtalmont Cool analysis of the power of Twitter for business by Lars Hilse : http://tr.im/rdOL <very very INTERESTING! ta 4 the share

]]> By: Ralph Talmont http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5603 Ralph Talmont Tue, 07 Jul 2009 12:58:03 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5603 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Cool analysis of the power of Twitter for business by Lars Hilse : http://tr.im/rdOL</span></span> Cool analysis of the power of Twitter for business by Lars Hilse : http://tr.im/rdOL

]]> By: Lisa M. http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5443 Lisa M. Tue, 07 Jul 2009 11:40:37 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5443 I think this is a great post and think a lot of other companies should apply this model of customer service. I think this is a great post and think a lot of other companies should apply this model of customer service.

]]> By: Christin Arnold http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5442 Christin Arnold Tue, 07 Jul 2009 11:05:14 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5442 Lars, I truly appreciate for posting such a good example of online reputation management. Unfortunately my company does not pay attention at all to this vital topic which might be one of the reasons our operation is tumbling at the moment. By the way: I subscribed to your email updates after having read your book. You are pretty responsive yourself, greeting me personally after I signed up. Thank you for that. I was really amazed. Make sure to keep up the good work in form of your blog and publications. They are exceptionally good reading and I'll remain a loyal fan. Yours, Christin Lars,

I truly appreciate for posting such a good example of online reputation management.

Unfortunately my company does not pay attention at all to this vital topic which might be one of the reasons our operation is tumbling at the moment.

By the way: I subscribed to your email updates after having read your book. You are pretty responsive yourself, greeting me personally after I signed up. Thank you for that. I was really amazed.

Make sure to keep up the good work in form of your blog and publications. They are exceptionally good reading and I’ll remain a loyal fan.

Yours,

Christin

]]> By: Mohammed http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5441 Mohammed Tue, 07 Jul 2009 10:59:27 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5441 An excellent example of saving their reputation. I wish that a lot more companies would be that responsive and listen to their customers. Unfortunately that is not the case. I can remember several occasions on which I cried for help to customer support and never got an answer. Since you mentioned your book, I will definitely buy a copy to see what you have to say. Cheers M. An excellent example of saving their reputation. I wish that a lot more companies would be that responsive and listen to their customers.

Unfortunately that is not the case.

I can remember several occasions on which I cried for help to customer support and never got an answer.

Since you mentioned your book, I will definitely buy a copy to see what you have to say.

Cheers

M.

]]> By: Göran Askeljung http://lars-hilse.de/the-web-tactician/2009/07/07/good-exampleonline-reputation-management-alaska-airline/comment-page-1/#comment-5440 Göran Askeljung Tue, 07 Jul 2009 06:30:56 +0000 http://lars-hilse.de/the-web-tactician/?p=125#comment-5440 This is an impressive display of good reputation management on behalf of Alaska Airlines. Obviously they have hired the right people too! For an airline, lika any other highly B2C oriented service industry, RM is crucial in these times. Transparence and Honesty goes hand in hand with it, so accolades to AA for a job well done. I sure would like to see this kind of response from say #Lufthansa also ;-) This is an impressive display of good reputation management on behalf of Alaska Airlines. Obviously they have hired the right people too! For an airline, lika any other highly B2C oriented service industry, RM is crucial in these times. Transparence and Honesty goes hand in hand with it, so accolades to AA for a job well done. I sure would like to see this kind of response from say #Lufthansa also ;-)

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