What are the key success factors for the implementation of a CRM system?

Jul 21, 2008   //   by Lars Hilse   //   Customer Care, Enterprise On The Web, Questions others have asked  //  View Comments



The key factor EVERYONE! forgets (especially the sales people you’re going to have in the door after asking this question) is the one that has solved all my CRM problems in the past.

That being said…

1. Determine and document the processes going on CURRENTLY inside your organisation (you have taken years to make them work – don’t ruin them upon a CRM implementation)

2. the go ahead and have the CRM mapped ON TOP of the existing processes and not vice versa

Bottom line of this argument is, that an organisation dynamically grows. And your CRM will grow along with that. If you happen to install a CRM which makes it necessary to implement totally new processes your organsation will – at least for a moment – less productive (because of training, etc.) and there will be a lot of adapting going on. This is – especially for older people – a big task to request.

The closer you document the requirements for the CRM, the better it will integrate and be accepted by the staff.

No related posts.

Tags: , , , , ,
  • http://twitter.com/lars_hilse/status/1278990055 Lars Hilse

    What are the key success factors for the implementation of a CRM system? http://bit.ly/6Qwad

  • http://twitter.com/lars_hilse/status/1308766525 Lars Hilse

    Successful Customer Relationship Management (CRM)implementation http://bit.ly/6Qwad

  • http://twitter.com/lars_hilse/status/1750020403 Lars Hilse

    Successful CRM integration http://short.to/2hxj

  • http://twitter.com/lars_hilse/status/1353405617 Lars Hilse

    Successful CRM integration http://short.to/2hxj

  • http://twitter.com/HannsKK/status/ Hanns Kohler-Kruner

    RT @lars_hilse: Customer relationship management and how it can improve your business http://is.gd/nRWi

  • http://twitter.com/leahbesajimenez/status/1353983375 Leah Besa-Jimenez

    RT @lars_hilse: What are the key success factors for the implementation of a CRM system? http://is.gd/nRWi

  • http://itmeans.net/2009/04/24/5-factors-to-significantly-increase-the-success-of-your-crm-campaign/ 5 Factors To Significantly Increase The Success Of Your CRM Campaign :: NET

    [...] What are the key success factors for the implementation of a CRM system? The key factor EVERYONE! forgets (especially the sales people… [...]

  • http://twitter.com/lars_hilse/status/1352660042 Lars Hilse

    Customer relationship management and how it can improve your business http://is.gd/nRWi

  • http://twitter.com/lars_hilse/status/1762165481 Lars Hilse

    Customer relationship management and how it can improve your business http://is.gd/nRWi

  • http://twitter.com/morphlabs/status/2219316323 MorphLabs

    RT: @lars_hilse: The key success factors for the implementation of a CRM system: http://adjix.com/ed82

  • http://twitter.com/lars_hilse/status/2313029876 Lars Hilse

    The key success factors for the implementation of a CRM system: http://adjix.com/ed82

blog comments powered by Disqus